INSTRUCTIONS TO STUDENTS:

1. This End-of-Course Assessment paper comprises SEVEN (7) pages (including the cover page).

2. You are to include the following particulars in your submission: Course Code, Title of the ECA, SUSS PI No., Your Name, and Submission Date.

3. Late submission will be subjected to the marks deduction scheme. Please refer to the Student Handbook for details.

Academic Integrity

All written work is required to be referenced. That is, formally acknowledging the source of ideas, quotes, or facts gained from other authors and which are used directly orindirectly in the text of your papers. The American Psychological Association (APA) referencing style must be used for all in-text citations, references, figures, and tables. For more information, you may refer to https://libguides.suss.edu.sg/apa.

Honesty and integrity are the foundations of all forms of academic work, including at SUSS. Direct lifting of texts without acknowledgment is plagiarism, and disciplinary action will be taken. Students are advised to synthesise and rephrase ideas in your own words. If you use generative AI in your assignment, please be sure to cite it properly and attribute it with tables. For formats of proper citation and attribution of generative AI generative response, please refer to https://rise.articulate.com/share/GlQuywqm9MmZkxbaGig0HjjFA73k7aBr#/ .

Please be aware that all submissions will be automatically screened by the Turnitin, which contains plagiarism detection through a similarity index. Similarity index is NOT, by itself, an indicator of whether you have (self) plagiarised or not. A responsible way of drawing on external sources is citation and attribution. Review https://www.suss.edu.sg/about-suss/centres/teaching-and-learning-centre/learningsupport for guidelines and tips to avoid plagiarism and guidance on the use of generative AI (See Section 5.1 Part K).

You are reminded that the penaltiesfor academic dishonesty are severe and may include expulsion from the programme or referral to SUSS’ Student Disciplinary Group. Details on the academic dishonesty can be found in yourstudent handbook. Please refer to Section 5.2 Academic Matters of the University Student Handbook on academic integrity and plagiarism.

Software application toolsthat use generative AI orsimilar CANNOTbe used to write or answer your assignments. These tools are non-exhaustive and includes ChatGPT, Qwillo, Grammarly, Microsoft Co-pilot, Gemini, Quillbot, and others. If you have declared the usage of generative AI in the academic integrity declaration statement in the cover page of your assignment, declaration, you will need to complete the Generative AI Attribution Table as shown in Table A. Please include Table A in the references section of your assignment. Late marks deduction may apply if resubmission of completed declaration and table is required.

Please note the following:

The use of software application tool with Generative AI is a learning aid. These tools are non-exhaustive and includes ChatGPT, Qwillo, Grammarly, Microsoft Co-pilot, Gemini, Quillbot and others These tools CANNOT be used to write or answer your assignments and are NOT a substitute for critical thinking or original work. All students must complete this table if any such tools were used during the research and writing of the assignment. Failure to provide complete information will be sufficient grounds for academic dishonesty and penalties will be awarded.

Section A (100 marks)

Answer all questions in this section.

Question 1

Use Team Effectiveness Scale (as shown in Appendix 1) to rate your team effectiveness for a chosen team project you have been involved in this year, whether it is from university (e.g., your HRM263 GBA team, a team project from another course), or a workplace team project). Look at the TOP THREE (3) dimensions and provide examples for each dimension (in the 1st column) with explanations. (Max 1200 words)

Note that you are allowed to copy and paste the screenshot of the Team Effectiveness Scale as a figure; there is no need to repeat the definition of each dimension in your answers; focus on the link between your examples and the definitions. (30 marks)

Question 2

In your ratings for Question 1, select ONE (1) of the least scored dimensions. Briefly describe and apply a concept or theory from the team dynamics course to explain that least-scored dimension made your team less effective. Please also provide examples and link them to the concept or theory in your explanation. (Max 500 words) (20 marks)

Question 3

Develop ONE (1) solution that can or have been used to improve the least-scored dimension from Question 2. Please describe this solution and then explain why each solution can be effective or is effective by applying a theory or concept from this team dynamics course. (Max 500 words) (20 marks)

Question 4

Team Y is a virtual team of five members, located in different countries, working on a high-stakes project for a multinational client. Three of the members are based in the California, while one is located in Mumbai and the other in Singapore.

The team faces several challenges that have hindered their ability to work together.

1. Geographic and Time Zone Differences: Scheduling meetings across
different time zones has caused delays. Being the majority, the majority
members often schedule the meetings during the working hours in the
California either in the mornings or evenings leading to inconveniences for
members located elsewhere. Several times, the meeting was cancelled as
some members had to cancel the meeting due to other commitments. This
has also led to some sense of discomfort and established a norm that
favoured the majority.

2. Cultural and Communication Barriers: Different communication styles have
led to misunderstandings. The members based in California are direct in
terms of the communication. Their assertiveness have often been perceived
as aggressive by the other members. As a result, the rest of the members
often did not raise issues. This has led to a wrong interpretation of what the
client wanted.

3. Lack of Trust and Emotional Bonding: The absence of a kickoff meeting at
the start of the project did not enable the team to be familiar with each other.
In fact, the initial communication about the requirements of the projects was
via emails. Therefore, the background of the project was not well
understood, what a successful outcome looks like and what needs to be
done. The lack of face-to-face interactions as well as infrequent meetings
has also impacted team trust.

As HR Business Partner, you are asked to help the team’s issues. First, select ONE (1) challenge face the team and discuss the key issue face by the team in relation to ONE (1) theory and concept taught in the team dynamics course. In your discussion, please briefly describe the theory and provide explanations on how it links to the key issue. Second, develop ONE (1) solution to help the team improve the selected issue with explanations on how the solution help improve the team dynamics. (Max. 800 words) (30 marks)