University | Nanyang Polytechnic (NYP) |
Subject | BM4362: Service Operations & Innovation |
BM4362: Service Operations & Innovation Report, NYP, Singapore Provide an introduction of the organization, clearly stating the mission, vision, and service
LEARNING OUTCOMES
- Analyze the relationship between the company’s mission, vision, and service objective(s) and the decision-making process of an operations manager.
- Explain the service objectives’ dilemmas and challenges and make recommendations to resolve them.
- Analyze the dynamics of factors in the internal and external environments that could affect the service operations of an organization.
- Recommend improvements to the service operation that are aligned with the service strategy.
REQUIREMENTS
Based on the service organisation that you have had previous encounters with – you may have worked there before or have experienced its service transaction–you are to reflect on the complexity of managing the said service organisation through the analysis of the conflicting service objectives of customer satisfaction and cost efficiency, and the impacts that it experiences from both the internal and external environment.
- Provide an introduction of the organization, clearly stating the mission, vision, and service objectives (if any). Critic if the mission, vision, and service objectives (if any) are aligned with the targeted customers and the service rendered to them.
- Service organizations often face the service-objective dilemma: to provide great service and to be efficient in resource usage. Identify if the chosen organization faces a similar issue. Share your thoughts on how the organization manages this service dilemma and the implications for both the staff and the customers.
- Demonstrate your understanding of the impact environmental factors has from the perspective of the operations manager. Do those factors make their role easier or harder?
- Choose any TWO(2)internal environmental factors (choose from Corporate culture, Management’s desire for quality, Information system & flow, Finance standing) to demonstrate your understanding, and suggest anyONE (1)operational implementation to cope with any of the internal factor explained.
- Choose any two (2)external environmental factors (choose from Economic, Political/Legal, Social, Environmental, or Technological) to demonstrate your understanding, and suggest anyONE (1)operational implementation to cope with any of the external factors explained.
Hire a Professional Essay & Assignment Writer for completing your Academic Assessments
Struggling with your GBA (Group-Based Assignments) or need assistance with Tutor Marked Assignments? Look no further! At Dissertation Writing Services, we offer comprehensive support for Nanyang Polytechnic (NYP) students in BM4362: Service Operations & Innovation. Our assignment helper team is dedicated to providing top-notch assistance, and Singapore students can pay our expert to receive expert guidance throughout their course. Whether it's crafting a well-structured report on the organization's introduction, including its mission, vision, and service, we have you covered. Trust us to support you in excelling at NYP in Singapore. Choose Dissertation Writing Services for reliable academic support and unlock your full potential.
- Business Accounting & Finance – (VM) – A3 Assignment, UOM, Singapore
- HRM3010S: Managing People At Work, Assignment, UCD, Singapore
- HFS351: Safety Management and Audit, End-of-Course Assessment, SUSS, Singapore
- HFSY217: Emergency Preparedness and Response Planning, TMA (Tutor-Marked Assignment), SUSS
- CMM315: TMA (Tutor-Marked Assignment) – Peacebuilding and Security, SUSS, Singapore
- Harley Davidson utilized different entry mode strategies in pursuit of internationalization: Sustainable, Assignment, UoN, Singapore
- Nursing Patients With Chronic Illness, Assignment 3, LTU, Singapore: Jason Bundhoo is a 42-year-old car driver from Triolet
- DSM: R for Data Science, Coursework 2, UOL, Singapore: In this coursework assignment you should return to this dataset and perform an appropriate investigation into building a statistical model
- DSM120: Financial Data Modelling, Coursework 1, UOL, Singapore
- Data Science Final Project, Coursework 1, UOL, Singapore: Your first formal coursework submission is your full project proposal, This sets out very clearly what your Data Science Project will be, and also how you will conduct the project
UP TO 15 % DISCOUNT